Month: May 2020

What Skills do You need to Manage a Reseller Hosting Business?

What Skills do You need to Manage a Reseller Hosting Business?

What Skills do You need to Manage a Reseller Hosting Business?

What Skills do You need to Manage a Reseller Hosting Business?


A reseller purchases a hosting plan from a web hosting company, creates smaller customized packages and sells them to his clients. Prima facie, this seems like a straightforward business. However, web hosting is technical, at best. Hence, many people thinking about starting a Hosting Reseller Business wonder if they have the necessary skills to successfully manage it. In this article, we will share a list of skills that you need to establish yourself as a successful hosting reseller.

Web Hosting-specific Skills

These include:

  1. A basic understanding of:
  2. The infrastructure, hardware, and equipment used by web hosts
  3. The applications and software that a reseller uses
  4. The way in which websites operate online
  5. Managing hosting accounts as a web host
  6. You also need to have detailed knowledge about the standards and concepts of various internet protocols.
  7. You should be able to troubleshoot some basic technical problems that your clients face.
  8. You must be comfortable with the control panel and aware of all its functions.

Business-specific skills

Any successful business requires a solid business plan based on market research. You should be able to:

  1.     Determine the amount of initial capital you need as well as the average running costs.
  2.     Define the target market that you want to focus on.
  3.     Make a list of all the equipment you need to run a Reseller Hosting business.
  4.     Basic business understanding that includes:
  5. Record keeping of:
  • Expenses and Sales
  • Accounts Payable and Receivable
  1. Billing and Management

Personal Skills

Everyone cannot be a successful business owner. It requires specific skills. Similarly, to be a successful hosting reseller, you need the following personal skills:

  1.     Effective communication skills – While this is a must for all businesses, it is highly important for hosting resellers. Talking about technical issues requires clear communication so that there is no misunderstanding (a high possibility with technical communication otherwise).
  2.     Patience – While you are responsible for keeping your client’s website up and running optimally at all times, the infrastructure is not in your control. Hence, when your clients call with a problem, you might have to coordinate with the web host. This can be frustrating since the host might take time to resolve the issue while your client grows impatient. This is where your patience will be tested.
  3.     Willingness to commit 100% – Websites need to be online round-the-clock. Hence, if a site experiences a technical issue, the owner will get in touch with you regardless of the time of the day or the day of the week or a holiday or any other occasion. Hence, you must be ready to be available to extend support to your clients 24x7x365 – that needs a 100% commitment.

Summing Up

It is important to research the parent hosting company before you buy a hosting plan. You can choose between a Windows and Linux plan based on your comfort. While some companies extend technical support to the reseller’s clients too, some others expect the reseller to be technically adept at handling such issues on his own. Hence, ensure that you research well and choose one that suits your requirements. Good Luck!