Finding Similarities Between Reviews and Life

Finding Similarities Between Reviews and Life

Protect your Business Reputation Online: Here’s How

The company’s reputation is considered as its most valuable asset. You could lose customers and sales, if it’s tarnished. Showing that bad reviews are not always what they seem they are and the things that you can do about it is what this article is all about. We stand or fall on the status of our reputation, in life and in business. Companies spend a lot of money and time to build a positive and solid reputation by staff training, customer service policies, listening to customer feedback and more. In spite of everything that has been done by the company, a reputation can be easily damaged into a thousand pieces by a few ill placed words. Where a bad review about a certain business can be said and be read by the entire world in just a minute, this has been a fact in this world of modern technology with internet review sites and technology of digital mobile.

Because of the fact that 89% of consumers around the world start to look for a product by doing a search on the internet before ordering, it is very important to manage how your business is represented. Furthermore, it is not new that there has been a big competition of businesses out there, if a client reads a bad business review about your business, chances are that he or she will simply move on to the next business down the search list rather than look for a more positive review about you.

You need to avoid lashing out to a customer at all cost, although it is perfectly normal to feel angry or upset about negative comments others may be saying about your business. Once you have published something into cyberspace, it is very difficult to remove it completely, as some businesses have proven and is an unfortunate truth. If you did some error, you should not be afraid to admit it and take public actions to make it right. The fact that you have owned up and are committed to getting it right, people would respect that. Your business motives and ethics, will build more confidence because of this.

These bad comments are often taken as a personal attack to us. You can easily be put under public examination by the way you react to negative comments because of the fact that you represent your business. It is much better that you write a draft first, then leave it that way until such that you are already calm and edit your write up and soften any overly harsh words. After all, reading a few bad comments is better than doing deception as it cause lesser trust in business.

Source: linknow media

Attributed by: http://linknowmedia.biz/cta-tips-for-small-businesses/

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